You can delete your account yourself from inside the app at any time, without contacting us. Access to the account stops immediately.
01How to delete in the app
- Open the app and sign in to the account you want to delete.
- Go to Account, then tap Settings & privacy (or the settings icon at the top of the Account page).
- At the bottom of the page, tap Delete account.
- Enter your current password, then type the confirmation word حذف (“delete” in Arabic) in the confirmation field.
- Tap delete and confirm. You’ll be signed out and see “Account deleted”.
We ask for your password and the confirmation word so an account isn’t deleted by mistake or by someone else holding your phone.
02If you can no longer use the app
If you’ve removed the app or forgotten your password and can’t recover it, send us a deletion request from the phone number registered on the account using the contact details below, and include your shop name. We’ll verify the request comes from the account owner, then delete the account and confirm.
- 07710000000
- [email protected]
- Address
- المنصور
- Working hours
- السبت-الخميس 9ص - 5م
- Privacy & account deletion
- Privacy policyDelete account
03What happens when you delete
- The account is disabled immediately and can no longer be signed in to.
- Every sign-in session is ended on any other phone.
- Your phone number is released, so you can later create a new account with the same number if you wish (a new account with no past orders).
- Notifications stop and the account can’t be used for new orders.
- Data stored on your phone (favourites, recent searches, catalogue copy) is removed when you uninstall the app.
04What we keep, and why
Invoices, receipts, instalments and delivered-order history are accounting records. We keep them after deletion for as long as accounting, tax and legal rules require; they are used for nothing else and shared with no one.
None of this data is used for marketing or to train AI — before or after deletion.
05Before you delete
Deletion can’t be undone from the app, and it doesn’t cancel any amount you still owe.
- Check My statement: any remaining balance or unpaid instalment stays due after deletion, and our collections team will contact you to settle it.
- Orders not yet delivered: cancel what you can from the order page, or contact us about orders being prepared or delivered.
- To keep your invoices, save them as an image or text from each order page before deleting.
06More
What we collect and how we protect it is in the Privacy Policy; account suspension rules are in the Terms of Use.