By using the Al-Mostawred app or creating an account, you agree to these terms and to our Privacy Policy. If you don’t agree, please don’t use the app.
01The service
Al-Mostawred lets shops in Iraq order wholesale stock and have it delivered to the shop, with invoices, payments, a credit account and instalments managed in the app. We are the seller of the goods listed in the app, and the rep who delivers acts on our behalf.
02Account, registration and activation
- You must be 18 or over and be the shop owner or authorised to order on its behalf.
- When registering you provide the shop name, a valid phone number you own, a password and the shop address, and you are responsible for keeping them accurate.
- Shop accounts are reviewed before activation; until then wholesale prices are hidden and ordering is closed. We may approve, decline or ask for clarification.
- Your phone number identifies your account; one number can’t have more than one active account.
- You’re responsible for keeping your password secret and for everything done from your account. If you suspect someone else has access, change your password immediately and tell us.
03Orders, prices and availability
- Prices are in Iraqi dinars; each selling unit (piece, carton…) has its own price, and the app shows how many pieces each unit contains.
- The price at the moment you send the order applies; later price changes don’t affect an order already sent.
- Sending an order doesn’t mean it’s accepted. We may confirm, decline or adjust it if an item runs out; any change appears on the order page and you aren’t charged for what wasn’t available.
- Images are illustrative; packaging or appearance may vary without changing the product itself.
04Cancelling an order
- You can cancel from the order page while its status is “Awaiting confirmation”.
- Once confirmed and in preparation or delivery, cancellation is by contacting us and depends on the order’s status.
- We may cancel or decline an order if delivery isn’t possible, stock runs out or misuse is suspected, and we’ll let you know.
05Payment, credit and instalments
- Cash on delivery: pay the rep on delivery and get a receipt.
- Online payment: through the gateways available in the app, subject to the gateway’s terms.
- Credit: the order amount is added to your account after delivery and you commit to paying it; the balance shows in My statement.
- Weekly instalments: the amount is split over the weeks you choose, with a reminder before each one, and you commit to paying on time.
Credit and instalments are a facility we offer; we may pause or cap them for any account, especially after late payments. Outstanding amounts remain owed even after account deletion.
06Delivery and receipt
- Orders are delivered to the address you chose. Make sure the address and phone number are correct.
- Delivery times are estimates and may be affected by circumstances; follow the order status in the app.
- Check the goods on delivery in the rep’s presence; report any visible shortage or damage on the spot so it’s recorded on the order.
07Returns and exchanges
- Damaged goods or goods that don’t match the order are returned or exchanged after checking.
- Returns for other reasons need our approval and depend on the goods’ condition (unopened, original packaging) and expiry.
- Accepted returns are credited to your account or refunded according to how you paid.
08Acceptable use
You may not:
- Create an account with false details or a number you don’t own, or impersonate another shop.
- Send fake orders, manipulate prices, or try to access other accounts or our systems.
- Post abusive, misleading or irrelevant reviews or comments.
- Scrape the app’s content, prices or data for reuse.
We may remove reviews that break these rules and suspend the account responsible.
09Suspension and deletion
We may suspend or restrict an account that breaks these terms, falls far behind on payments, or is suspected of fraud.
You can delete your account yourself at any time — see how. Deleting your account doesn’t cancel any amount you still owe.
10Ownership
The Al-Mostawred name, logo, app design and content belong to Al-Mostawred management. Product names and brands shown belong to their owners and are displayed only to identify the product.
11Limitation of liability
- We work to keep the app running without interruption, but can’t guarantee it will be error-free or never down for maintenance.
- Our liability for any order is limited to that order’s value; we’re not liable for indirect losses such as lost profit.
- We’re not responsible for consequences of incorrect details you entered or of sharing your password.
12Governing law and disputes
These terms are governed by the laws in force in the Republic of Iraq. We aim to resolve any dispute amicably — please contact us first; failing that, the competent courts of Iraq have jurisdiction.
13Changes to these terms
We may update these terms. The last-updated date is shown at the top, and for significant changes we will notify you in the app before they take effect. Continuing to use the app afterwards means you accept the updated terms.
14Contact
- 07710000000
- [email protected]
- Address
- المنصور
- Working hours
- السبت-الخميس 9ص - 5م
- Privacy & account deletion
- Privacy policyDelete account