In short: we collect only what we need to create your account, deliver your orders and keep your accounts. We don’t track you, we don’t sell your data, we don’t use it to train AI, and you can delete your account yourself from inside the app.
01Who we are and scope
Al-Mostawred is a wholesale ordering platform for shops in Iraq, made up of the mobile app and this website. It is run by Al-Mostawred management, which is responsible for your data.
This policy applies to everyone who uses the app, before and after registering. It does not cover third-party services you reach through links in the app (such as payment gateways or our social media pages); each has its own policy.
02Data we collect
Data you give us
- When registering: your shop name or your name, phone number and password. Passwords are stored with one-way encryption — no staff member can read them.
- Address: governorate, area and address details, plus a map pin only if you set one.
- Email: optional, if you add it under “Personal details”.
- Orders: products, units, quantities, payment method and any order notes.
- Reviews: star rating and comment if you review a product, shown with your registered name.
Data created by using the service
- Your order history and statuses, invoices, receipts, instalments and account balance.
- Notifications about your orders and account.
- Basic technical logs on our servers (such as request time and type), needed to run and protect the service — never used to profile you.
Data that stays on your phone
- Favourites, recent searches, a copy of the catalogue to open the app faster, and notification preferences.
- Sign-in tokens in the app’s storage on your phone, cleared when you sign out.
What we don’t collect
- No official ID documents (ID card or passport) to register.
- We never read your location automatically or in the background.
- No access to your contacts, photos or messages.
- We never see or store your bank card details; online payments happen with the payment gateway itself.
03Why we use your data
- To create your account, review your shop’s activation and show your wholesale prices.
- To receive, prepare and deliver your orders to your address.
- To issue invoices, record payments, credit and instalments, and show your statement.
- To update you on order status, messages from our team and instalment due dates.
- To answer your questions and complaints.
- To protect the service from fraud and abuse, and meet accounting and legal obligations.
04No tracking, no ads
We don’t track you. Neither the app nor this website contains trackers, advertising analytics or social media “pixels”. We don’t build a marketing profile of you or follow your activity outside the app.
We show no third-party ads and share no data with advertising companies.
05Artificial intelligence
Your data is not used to train AI. Your account, orders, addresses, reviews and notes are never used to train any artificial intelligence or machine learning model — not by us and not by anyone else — and we don’t sell or license them to anyone who does.
If we ever decide to use such a feature, we will announce it clearly on this page before it takes effect.
07Location
The app never reads your location automatically or in the background. A map pin is saved only when you set it for your delivery address, and is used to deliver your order and to print a location code on the packing slip so the rep can find you. You can change or remove it under “Delivery address” at any time.
08Keeping data safe
- Passwords are encrypted and never stored as readable text.
- Access inside our team is permission-based, and every sensitive change is recorded in an audit log.
- Changing your password or deleting your account signs out every other device.
- No system is 100% secure; if you notice unusual access, change your password right away and contact us.
09How long we keep data
We keep your account data while your account is active.
Invoices, receipts, instalments and outstanding balances are accounting records. We keep them after account deletion for as long as accounting, tax and legal rules require and to settle any balance — and use them for nothing else.
10Your rights
- Access: your orders, invoices and statement are visible to you in the app at any time.
- Correction: edit your name, email, phone and password under “Personal details”, and your address under “Delivery address”.
- Deletion: delete your account yourself from inside the app — see how.
- Questions & objections: contact us about anything regarding your data and we’ll respond.
11Minors
The app is intended for shop owners and staff aged 18 or over. We don’t knowingly collect children’s data; if we learn an account belongs to a minor, we disable it.
12Changes to this policy
We may update this policy when the service or regulations change. The last-updated date is shown at the top, and for any significant change we will notify you in the app before it takes effect.
13Privacy contact
- 07710000000
- [email protected]
- Address
- المنصور
- Working hours
- السبت-الخميس 9ص - 5م
- Privacy & account deletion
- Privacy policyDelete account